Privacy Policy

Adiuvo ("we", "us", or "our") operates the website adiuvo.ca and the Adiuvo platform (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Service.

We are committed to protecting your privacy in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), Ontario's applicable privacy legislation, and Canada's Anti-Spam Legislation (CASL).

We collect the following categories of personal information:

2.1 Information You Provide

• Account registration details (name, email address, phone number, mailing address)
• Payment and billing information processed through our third-party payment processor (Stripe)
• Communications you send to us (contact form submissions, support requests, feedback)
• Content and data you input into the platform while using our products and tools

2.2 Information Collected Automatically

• Device and browser information (IP address, browser type, operating system)
• Usage data (pages visited, features used, session duration, referral source)
• Cookies and similar tracking technologies (see Section 7)

We use the information we collect for the following purposes:

• To provide and maintain the Service — including account creation, authentication, subscription management, and customer support
• To improve and enhance the Adiuvo platform — usage patterns and interaction data are analyzed to produce stronger, more accurate results across all platform tools and AI-powered features
• To process transactions — billing, invoicing, and payment processing through Stripe
• To communicate with you — service announcements, security alerts, billing notifications, and responses to your inquiries
• To ensure security and prevent fraud — detecting unauthorized access, abuse, or violations of our Terms of Service
• To comply with legal obligations — as required by applicable Canadian law

Platform improvement: Data you provide and generate while using the Service may be used in aggregate or anonymized form to train, calibrate, and improve the AI models and algorithms that power the Adiuvo platform. This ensures the platform continuously delivers more accurate and relevant results for all users.

Under PIPEDA, we process your personal information based on the following lawful grounds:

• Consent — You provide consent when you create an account, submit information through forms, or use our Service
• Contractual necessity — Processing necessary to fulfil our obligations under the Terms of Service and any subscription agreements
• Legitimate interests — Improving the platform, preventing fraud, and ensuring security, where such interests are not overridden by your privacy rights
• Legal compliance — Where required by Canadian federal or provincial law

We do not sell, rent, or trade your personal information. We may share your information with:

• Service providers — Third-party vendors who assist in operating the Service (e.g., Stripe for payments, cloud hosting providers). These providers are contractually required to protect your data and use it only for the purposes we specify.
• Legal authorities — When required by law, subpoena, court order, or governmental regulation, or to protect our rights, property, or safety
• Business transfers — In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

We retain your personal information for as long as your account is active or as needed to provide you with the Service. If you close your account, we will retain your data for a reasonable period to comply with legal obligations, resolve disputes, and enforce our agreements. Anonymized or aggregated data that cannot identify you may be retained indefinitely for analytics and platform improvement purposes.

We use cookies and similar technologies for:

• Essential cookies — Required for the Service to function (authentication, session management)
• Analytics cookies — Help us understand how visitors interact with the Service so we can improve it
• Preference cookies — Remember your settings and preferences

You can control cookies through your browser settings. Disabling essential cookies may affect the functionality of the Service.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission (TLS/SSL), secure server infrastructure, access controls, and regular security assessments. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Under PIPEDA and applicable Ontario law, you have the right to:

• Access — Request a copy of the personal information we hold about you
• Correction — Request correction of inaccurate or incomplete information
• Withdrawal of consent — Withdraw your consent to the processing of your personal information (subject to legal or contractual restrictions)
• Deletion — Request deletion of your personal information, subject to our legal retention obligations
• Complaint — File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, contact us at info@adiuvo.ca. We will respond to your request within 30 days.

Our servers and service providers may be located outside of Canada. Where your personal information is transferred internationally, we ensure appropriate safeguards are in place to protect your data in accordance with PIPEDA.

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised effective date. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: